Super Receptionist - Call Mgmt

Knowlarity’s SuperReceptionist is a one-stop Call Management and business CRM solution for businesses across verticals. Our product can help businesses record customer calls and classify incoming calls into personal and official or automatically record particular customer calls for future references. With constant improvements and updates, we aim to offer a complete business CRM for your enterprise.

Using the patent pending Business Health Indicator based on SuperReceptionist’s deep analytics and insights capabilities, our call management solutions can easily track the health of your business performance. Now, you can also monitor your business operations right from your mobile and instantly reach out to customers using Click to Call.

Here’s a quick glimpse of actions that agents and business owners can engage in while using SuperReceptionist.

Business Owners

Automatically record calls from your customers and listen to them later

Separate business and personal contacts, to be able to record business calls only

Keep a tab on conversations between agents and customers for future references

Initiate a quick call between agents and customers

View and update customer records stored in the SuperReceptionist Business CRM

Update discussions with every customer and initiate follow-ups in SuperReceptionist CRM

Check the coin balance to make or receive calls using SuperReceptionist services

Track the health of your business in terms of new customers vs. existing customers

Understand the efficiency of your team based on missed calls vs. attended calls

Spot customer’s geographical location

Monitor call records of agents using previous recordings and status of every customer/lead

Filter call records by ‘type of call’ i.e. missed call, attended call, outgoing call or voice mail

View who the caller is from call management

Save and secure customer data in the CRM

Team Members/ Agents

Organize tasks with everyday to-do list on missed calls and follow ups.

Receive reminders on missed calls and follow-ups

Identify customers using caller ID pop-up, even if the number is not saved on the agent’s mobile

Make calls to customers using Click to Call feature

Make descriptive notes about customer conversations and review it at any point

Mark the status of every lead

Schedule follow-ups with customers

Listen to recordings of previous conversations anytime, anywhere

We hope our product insights help you make the right choice. Sign up today and test run SuperReceptionist Free for Life plan.

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